Listing and profile safety
Published inventory is expected to pass moderation status checks, ownership checks, and platform policies before it is surfaced as active public supply.
Trust and safety
Safety rules are product features, not a footer afterthought.
ServiceLara treats marketplace safety as an operational system covering listings, chats, user reports, suspicious activity, staff review, and abuse response.
Messaging and contact protection
Chats can be rate-limited, flagged for suspicious links or off-platform contact attempts, and reviewed by staff when automated heuristics or user reports indicate abuse risk.
User reporting and escalation
Users must be able to report unsafe listings, professionals, messages, and transactions. Platform staff actions should be permission-scoped, logged, and reviewable.