Protect intent before exposing contact
Messaging works best when the first interaction stays on-platform long enough to preserve context, moderation visibility, and safer decision-making.
Automation should support staff, not replace judgment
Suspicious link flags and contact heuristics are useful, but platforms still need clear review paths and support escalation when automated rules fire.
Buyers need safe follow-up paths
Support pages, reporting flows, and transparent moderation actions create safer recovery paths when a conversation goes off track.