Buyers need a clear next step
If something goes wrong, the product should make it obvious where to report the issue, what information support needs, and what outcome the user can reasonably expect.
Policy pages should reinforce support
Refund, moderation, and safety pages should not live in isolation. They should support the real support path instead of forcing the user to decode platform rules alone.
Fast clarity protects public trust
The sooner the platform can route a problem into the correct channel, the less likely the user is to turn uncertainty into a public trust complaint.